ACHAL
IT Support Engineer
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About Skills Experience Education Contact Hire Me ↗
Available for new opportunities

IT Support
Engineer.

Hi, I'm ACHAL — |
Dedicated IT professional based in Haridwar, India.

Open to Work Haridwar, Uttarakhand 1 Year Experience BCA Graduate
Get In Touch ↗ View My Work →
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01 — About Me

Solving problems,
one ticket at a time.

I'm a dedicated and detail-oriented IT Support Engineer with 1 year of hands-on experience providing end-user technical support across hardware, software, and networking environments.

Currently working at MNG Services Pvt. Ltd. on-site at Genus Power Infrastructures, SIDCUL Haridwar — managing everything from endpoint hardware to network connectivity for a production environment.

Beyond day-to-day support, I also build AI-powered apps and dashboards to make IT operations smarter. I enjoy bridging traditional IT know-how with modern tools to create real efficiency gains.

1+
Year of experience
84.6%
BCA aggregate
93.8%
Class 10 score
2
Languages fluent
Profile
ACHAL
IT Support Engineer · MNG Services Pvt. Ltd.
Status● Available
DOB21 December 2003
LocationHaridwar, UK — 249402
EmailKUMAR.ACHALASHIRWAD@GMAIL.COM
Phone+91 8126518188
MaritalSingle
LanguagesHindi · English
Hardware Support Google Workspace Office 365 Networking Asset Mgmt EPP & EDR AI Dashboards Ticketing
02 — Skills

Technical Arsenal

A well-rounded toolkit across hardware, software, and networking — with an edge in building modern IT tools.

⚙️
Hardware & Devices
DesktopsLaptopsLaser PrintersBarcode PrintersScannersPeripheral Devices
💼
Software & Productivity
Google WorkspaceMicrosoft 365Microsoft ExcelData EntryReporting
🌐
Networking & Support
LAN ImplementationNetwork TroubleshootingIP ConfigurationIncident ResponseProblem Analysis
🤖
Modern IT & AI Tools
EPP & EDRAI-Powered AppsDashboard BuildingAsset ManagementTicketing Systems
03 — Experience

Where I've Worked

June 2025 – June 2026 · 1 Year
IT Support Engineer
MNG Services Pvt. Ltd. — Client: Genus Power Infrastructures Ltd.
SIDCUL, Haridwar, Uttarakhand
  • Provided technical support for desktops, laptops, and peripheral devices including barcode printers, laser printers, and scanners across the production floor and office environment.
  • Diagnosed and resolved hardware and software issues, consistently maintaining average resolution time targets.
  • Administered Google Workspace and Microsoft Office 365 accounts and applications for all end users.
  • Managed and maintained data records, reports, and documentation using Microsoft Excel.
  • Performed network troubleshooting including connectivity issues, IP configuration, and basic LAN diagnostics.
  • Coordinated with hardware vendors for repair, warranty claims, and replacement of defective components.
  • Documented support tickets and resolutions to build a reusable knowledge base for recurring technical issues.
04 — Education

Academic Background

2022 – 2025
Bachelor of Computer Applications
Roorkee College of Engineering
84.6%Aggregate Score
2022 · CBSE Board
12th Standard
Maa Saraswati Public Sr. Sec. School
89.8%Percentage
2020 · CBSE Board
10th Standard
Maa Saraswati Public Sr. Sec. School
93.8%Percentage
05 — Soft Skills

Beyond the Tech

💬
Communication Skills
🔍
Problem-Solving
🤝
Teamwork & Collaboration
👁️
Observation & Listening
06 — Contact

Let's Connect.

I'm open to full-time roles, contract work, and interesting IT challenges. Based in Haridwar — available immediately. Reach out and I'll respond promptly.

Send Email ↗ Call Me →
@
Email
KUMAR.ACHALASHIRWAD@GMAIL.COM
☏
Phone
+91 8126518188
◉
Location
Haridwar, Uttarakhand — 249402
🌐
Languages
Hindi (Fluent) · English (Fluent)